The customer is responsible for monitoring the gauge on the propane tank and calling to place an order for refill. Please call for a refill when the gauge is reading a minimum of 35-40% capacity remaining. We are in your area one day per week. A delivery will be made during normal business hours the next time the delivery truck is in your area on a normal delivery route. PLEASE NOTE: YOUR ORDER WILL BE PROCESSED WITHIN 24 HOURS. WE WILL DO OUR BEST TO DELIVERY IN A TIMELY MANNER BUT YOUR ORDER MAY ALSO SUBJECT TO CIRCUMSTANCES BEYOND OUR CONTROL.
If a delivery cannot be made due to circumstances (tank inaccessibility, road closures, weather conditions, etc.) the delivery will be attempted again during the next normal delivery route in your area.
A DELIVERY FEE of up to $250 will be applied to deliveries which the remaining fuel in the tank warrants an immediate delivery – less than 10% when the order is placed and to emergency deliveries made after normal business hours or on weekends. Also a delivery fee will be applied to deliveries with an outstanding balance due over 30 days.
IT IS BEST TO CALL ON FRIDAY OR EARLY MONDAY TO PLACE YOUR REFILL ORDER.
If you wish to be on an AUTO-FILL status, please contact the office.